All orders are processed within 2 days from the time of your order confirmation. You may cancel your order any time before it is processed. We cannot accept any cancellation requests after your order has been processed. 

In compliance with the Food and Drug Administration Policies, we do not accept any returns of edible products. If the product you received was damaged during shipping, please contact us at info@sugarparty.com, and our customer support will assist you with your request. Please note that some products may melt during transit in hot weather conditions. Melted products do not qualify as “damaged” during shipping, and we will not be able to offer you any replacements. If you live in a hot climate, it is best to avoid products that may melt during transit.  

To inquire whether you can cancel your order, please send an email to info@sugarparty.com with your order number.